Delivery Policy

Delivery dates

The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 4 hours of the time of purchase.

Delivery times

We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery time if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed.

Missed deliveries

If no one is available at your address to sign for your order, the order will be returned to our Partner and the order will be cancelled, you will be charged the delivery costs for the item.

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that NIFT shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way.